We understand that prospective and new clients have questions about how to use the service and get the most out of it. Here are answers to some of the questions we hear most often. If you have a question that isn't listed here, or isn't answered to your satisfaction, click here to reach us.

What types of healthcare specialties can use Secure Patient Link services?

Any type of medical or healthcare specialty could benefit from using our Secure Patient Link service. We originally designed the service to meet the needs of a private practice specializing in family care. However, our web service's resilience and scalability enable us to offer it across many specialties and without regard to the size of the practice, the type of facility, or the number of locations served.
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Do I need any special equipment to use the Secure Patient Link service?

No. To get started, all you need is a computer with an internet connection and a browser.
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Is the subscription price a flat fee or is it based on a per-user charge?

For small practices with 6 or fewer physicians, the subscription is based on a flat monthly price regardless of the number of physicians or staff members using your account. There are no additional per-user charges.  For practices and facilities with more than 6 physicians, the subscription is based on the flat monthly price plus $49.99 per additional physician.
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Is this a long-term commitment? Can we pay a year in advance?

The Secure Patient Link service is a pay-as-you-go subscription service. There are no long term contracts or commitments. If you decide to cancel, you'll be billed for the current month, but you won't be billed again. Once you've signed up, you can pay for as many months in advance as you'd like.
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I'm not that great with computers. Will I be able to learn how to use this service relatively easily?

Sure! We designed this service to be simple and easy to use. It's an intuitive, point and click application with pop-up windows that give you information and choices in case you forget what you need to do. If you can navigate your way through this site, you'll do just fine.
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I don't even have a web site yet. Can I still subscribe to this service?

No problem! We have a proven website development capability that can have you set up in a flash with a variety of cost-effective solutions. Click here to contact us for more information.
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I already have a web site. Can I link this service directly into my existing site?

Yes, if you have your own custom web site, you can insert a link directly to our service. If you are using a web site service provider that offers standard, pre-formatted websites and web hosting, the answer will depend on the terms of their service agreement.
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When I decide to subscribe, how long does it actually take to be up and running?

Your Secure Patient Link can be up and running same day if you choose to use the standard forms available online. We've taken great care in developing a resilient format that can be utilized across medical specialties. However, if you prefer to customize your forms for the specific needs of your practice, we are more than happy to work with you to develop a format that better reflects your patient interactions. Additional programming time will be charged on an hourly basis.
You can always try us out using standard forms and customize later, if you wish!
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Does my Secure Patient Link service comply with HIPAA guidelines?

Yes. Applied Autonomics, as provider of the Secure Patient Link service, is considered a Business Associate under HIPAA. Shortly after you subscribe, Applied Autonomics will review and sign your existing Business Associate Agreement as long as it reasonably resembles the standard document drafted by the U.S. Department of Health and Human Services.
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Patient data is highly sensitive. What is your security model?

In this day and age, data security is a corporate imperative. Industry-leading security standards comparable to those of U.S. financial institutions are used for your Secure Patient Link service. If you need additional assurance about our security protocols, we would be happy to discuss our security model at your convenience.
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What types of payment do you accept? Can you invoice us?

Currently we accept Visa, Mastercard, and Discover online. We also issue electronic invoices, posted automatically to your account. We will send you an email notifying you that the invoice has posted. You may then log into your account, go to the Account Management tab, download your invoice, and submit it by mail by the due date.
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Where can I review your terms of service and privacy policies?

Our Terms of Service may be accessed here. Click here to view our Privacy Policy.
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Any last questions before you sign up?

If you have any questions about our Secure Patient Link service or the signup process, just click here to send us an email and we'll get back to you, usually on the same day.
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