What are just some of the ways in which we can use this service?

This secure link to your patients is a powerful two way street. With this service, you handle patient communications on both an inbound and an outbound basis.

INBOUND CONTACTS

Inbound calls can be time consuming for your office staff because they can't anticipate the reason for the call. We enable patients to define the reason for contacting you using a user-friendly online form, saving valuable time and freeing up your phones for more urgent calls.

Many types of inbound messages can be directed through Secure Patient Link, including requests for:

Non-urgent appointments
Insurance authorizations
Lab results
Resolution of billing disputes
Prescription refills
Referrals to another physician
Copies of medical records
Permission slips, excuse letters, and school forms

But why stop there? Secure Patient Link can link physicians with other physicians as well. Forget about phone tag and negotiating around busy schedules, other physicians can log on and contact you to confer about patients and their cases. A rules-based engine can distinguish physician contacts from patient contacts for special processing. All contacts are time-stamped and stored securely until the recipient is able to retrieve the message.

OUTBOUND MESSAGING

You can use the same communication link to initiate contact with your patients on an automated basis for a variety of reasons:

Appointment reminders
Annual well-check reminders
Follow-up care instructions
Appointment openings for on-call or ASAP lists
Viral outbreak alerts
Vaccine availability notices
Medication alerts
Customized group messaging (e.g., patients at risk for diabetes, parents of newborns, etc.)
New service or special promotion notifications
Reactivation of inactive patients
Newsletters
Birthday or holiday greetings
Patient Surveys

Secure Patient Link can integrate with your existing practice management software to gather patient information and use it to automatically generate and distribute your messages in many different formats, even to cell phones. As a result, you can reach your patients instantly and independent of their location.

All this in a state-of-the-art security environment to provide you with messaging, data organization and storage needs required for a successful, growing medical practice.

Click here for more information or to subscribe now.